Store Policies & Frequently Asked Questions
Welcome to our Store! Because we care about sustainability and reducing waste, all of our products are made to order. This means your items are printed specifically for you once your order is placed.
Below you will find everything you need to know about how our fulfillment, shipping, and returns work.
Shipping & Fulfillment
We partner with a global print-on-demand creator with fulfillment centers located all over the world (including the US, Europe, and Canada). Your order will automatically be routed to, printed at, and shipped from the closest facility to your delivery address to ensure maximum efficiency.
What about customs and import duties?
International shipments (outside of the USA/your domestic region) may incur customs fees, import duties, or VAT depending on your destination country. These fees are determined by your local government and are the sole responsibility of the end recipient.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@sharqgear.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Still have questions?
We are here to help! Reach out to our customer support team at support@sharqgear.com and we’ll get back to you within 24–72 hours.
We are so sorry if this happened! Quality is our top priority. Every item goes through a 3-step quality check before leaving the facility, but human errors can occasionally slip through.
What if my order is damaged, defective, or incorrect?
If your item arrives damaged, misprinted, or incorrectly sized due to a labeling error:
- Contact us at support@sharqgear.com within 10 days of receiving your package.
- Provide your order number.
- Attach clear photos of the damaged or defective area.
We’ll get back to you with a resolution as soon as possible!
Because our products are entirely customized and made-to-order, we do not offer refunds or exchanges for buyer’s remorse or incorrect size selection. Please review our product description before placing your order.
- If you want the package reshipped to an updated address, you will be liable for the reshipment costs.
- Unclaimed returns or packages with incorrect addresses are held for 30 days, after which they are donated to charity.
What if I provided the wrong shipping address?
Please double-check your address! If you provide a shipping address that the courier deems insufficient or incorrect, the package will automatically be returned to our fulfillment facility.
For packages lost in transit, all claims must be submitted to us no later than 10 days after the estimated delivery date. We will check the tracking info with our carrier. If it is confirmed lost by the courier, we will cover the cost of printing and shipping a replacement order to you.
What happens if my package is lost in transit?
Returns, Exchanges, & Refunds
Can I change or cancel my order?
Because our production system is highly automated, orders move into the fulfillment queue almost immediately. We do not offer cancellation or modification once the order is placed.
Order Modifications & Cancellations
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days